Return & refund policy

Because payment is collected as cash on delivery, you are never charged until you accept the order from the courier. If it isn't what you expected, you can refuse it at the door — nothing is charged, and you don't need to contact us first, though it helps us if you do so we can find out what went wrong.

Contact us at info@sirc.com.bd or +880 1711 234567 as soon as you notice a problem, with your order reference and a photo where relevant. We will confirm next steps — a replacement, a repair, or collection of the item — once we've seen what's wrong.

Before dispatch, cancelling is straightforward — see our Terms of service. After delivery, an instrument can only be returned for a change of mind if it is unused, in its original packaging, and you contact us first to arrange it. Calibrated instruments, consumables, and any service performed to your specification (custom calibration scope, a bespoke report) cannot be returned once delivered, since the work itself is not undoable.

A completed calibration, test or inspection cannot be "returned" — if you believe the work itself was performed incorrectly, contact us and we will investigate and re-perform it at no charge if we find fault on our side.

The fastest way to resolve a delivery problem is to contact us directly — info@sirc.com.bd or +880 1711 234567 — with your order reference. We will always tell you plainly what we can and can't do, rather than leave you guessing.